Need Legal Help?
LIVE Mon - Fri: 11am - 2pm
Call Free: 1-855-875-8867

Consumer Protection BC: For consumer issues, call toll free: 1-888-564-9963.

Lawyer Referral Service: Call 1-800-663-1919 to consult with a lawyer for up to 30 minutes for $25.

Law Students’ Legal Advice Program: Vancouver: 604-822-5791. Get free help from law students.

Law Centre: Victoria: 250-385-1221. Get free help from law students.

Consumer Rights and Debt

GTranslate

Introduction

When you purchase goods or services for your personal use, you are called a consumer.

As a consumer, you have both rights and responsibilities under the law when you buy items, when you hire someone to provide a service, when you owe someone money or when someone owes you money.

In this section:

The consumer law terms used in this section are listed below:

Contract An agreement between two or more people
Creditor The person who is owed an amount of money
Debt An amount of money a person owes
Debtor The person who owes money
Expense Money spent on something
Goods A product. Something you buy
Income Money received by you – usually earned
Small Claims Court A court that hears claims for up to $25,000
Warranty A promise about the quality of a product or service